Can't Download Sims 3 Store Purchase History UPDATED

Can't Download Sims 3 Store Purchase History

Problems with in-app purchases

With some apps, you can buy additional content or services inside the app. We call these "in-app purchases." Examples include a powerful sword in a game, a fundamental that unlocks more features of an app, or virtual currency used for purchases.

If your in-app purchase doesn't show up, doesn't work or won't download, you can:

• Troubleshoot the result on your ain.
• Contact the developer for support.
• Asking a refund.

If yous're trying to make an in-app purchase but the transaction is declined or the payment won't get through, attempt to gear up payment bug on Google Play.

Troubleshoot the issue on your own

If these steps don't gear up your issue, contact the developer. Information technology'south the developers' responsibleness to offer support for their apps and to brand sure they work well for you lot.

Cheque your connectivity

Force terminate, then reopen the app or game

If you oasis't received an in-app item you bought, try closing and restarting the app or game you're using.

1. On your device, open the main Settings app .
2. Tap Apps or Manage applications (depending on your device, this may be dissimilar).
3. Tap the app you used to brand your in-app purchase.
4. TapForce stop.
5. Re-open the app you used to make your in-app purchase.
6. Bank check if your item has been delivered.

Bank check if your payment is complete

Y'all receive your in-app buy when your transaction is complete. Y'all can check if the payment went through in the Play Store app or on the Google Play web page.

Bank check payment with the Play Store app

Cheque payment with a web browser

1. On your computer, go to your Google Play account.
2. At the meridian, click Order History.
3. Discover your in-app purchase.

Restart the device

Sometimes restarting the device can help fix in-app purchase bug. To restart:

1. On your mobile device, concord down the power button.
2. Tap Power off or Restart (depending on your device this text may be different).
3. If needed, concord down the power button again to plough the device back on.
4. Wait for the device to start dorsum up.
5. Re-open the app or game and bank check if the in-app purchase has been delivered.

Update the Play Shop app

Brand sure engagement and fourth dimension are correct

If yous have recently changed the date and time on your device, make certain the date and time are correct:

1. On your Android phone or tablet, open your device'southward Settings app .
2. Tap Date & fourth dimension.
3. Look for "Automatic date & fourth dimension" and "Automatic time zone" and check if they're switched on or off. Then follow the relevant steps beneath.

If "Automatic date & time" and "Automated time zone" are turned off

1. Plow on both the date & time and time zone settings.
2. Wait a few minutes, and check to encounter if your problem is stock-still.
3. If it'southward not, try restarting your device and check over again.

If "Automatic date & time" and "Automatic time zone" are switched on

• If both of these settings are on, the date and time probably isn't your issue. Check your connectivity and restart your device, or try the other troubleshooting steps.

Contact the app'due south developer for support

If you're still having issues with an in-app purchase and want to requite feedback or get help, you can contact the app's developer.

The app developer is the best identify to:

• Get help to fix an issue with an app or game.
• Learn more than well-nigh using an app.
• Get an in-app buy added to your business relationship.
• Enquire most an in-app buy that wasn't delivered.
• Become assistance with username and password sign in problems for specific apps.

Discover app developer contact info.

Request a refund

Depending on the details of your purchase and issue, y'all may be able to get a refund. Find more data on returns and refunds on Google Play.

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